Guestmeter.com is the fastest growing hospitality reputation management suite in the world, providing tools to manage independent properties of any type and size.

This role will spend more time speaking to Guestmeter customers in SOUTH AMERICA Region (Brazil, Peru, Argentina,Colombia, Mexico ...). Primarily a sales role, it’s overarching purpose is to upsell and cross-sell Guestmeter products and partners, and defend against cancellations.

Location: Flexible - working across timezones (Remote)

What You Will Do

Be a master of Guestmeter tools and have a deep general understanding of Guestmeter property needs

Contribute to net negative churn by

Achieving or exceeding upsell and add-on’s sales goals

Reduce cancellations by responding to cancellation requests

Free-up Market Managers from upsells and cancellations to focus their time solely on new customer acquisition

Surface content for the support team for the resource of videos and knowledgebase articles.

Provide a feedback conduit for qualitative customer satisfaction and unmet needs.

Collaborate with the referrals team to identify potential ambassadors

Collaborate with the support team to feedback and create tickets for properties

Be a sales authority on marketplace apps

Defending Guestmeter value proposition by building importance and increasing the average number of OTA channels utilized by properties

Assist properties during product demos to better utilize the tool

You’ll Succeed With

A great communicator with a positive and outgoing disposition with the ability to infectiously share the love of Guestmeter

Strong collaboration and stakeholder skills. This role crosses sales, support, and partnerships

Outstanding knowledge of how to leverage Guestmeter tools and partners for growth

Experience conducting zoom calls with our properties

At least 1 years experience in property operations in one of - Leadership, Revenue, eCommerce, Front Office

Some formal training in Hospitality

The ability to teach and share technology and hospitality insights to properties using the simplest of terms

Has passed, or the ability to pass through the Guestmeter.com sales hiring process

A demonstrated ability to sustainably achieve sales targets

Fluency in at least one language other than English

Job Type: Commission

Salary: R$4,000.00 to R$5,000.00 /month

Experience:

• Hospitality (Preferred)

Work Remotely:

• Yes