Global Service Desk Agent
Equinix
Equinix is one of the fastest growing data center companies, growing connectivity between clients worldwide. That’s why we're always looking for creative and forward thinking people who can help us achieve our goal of global interconnection. With 200 data centers in over 24 countries spanning across 5 continents, we are home to the Cloud, supporting over 1000 Cloud and IT services companies that are directly engaged in technological innovation and development. We are passionate about further evolving the specific areas of software development, software and network architecture, network operations and complex cloud and application solutions.
At Equinix, we make the internet work faster, better, and more reliably. We hire talented people who thrive on solving hard problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Our culture is at the heart of our success and it’s our authentic, humble, gritty people who create The Magic of Equinix. We share a real passion for winning and put the customer at the center of everything we do.
Job Summary:
Responsibilities:
Customer Support
- Provides support by addressing customer requests, inquiries, and/or questions through email, phone, or live chat troubleshoot, document, escalate, and manage trouble resolution in the best interest of the customer and company
- May provide support in 1 or more languages
- Works on tasks outside of the queue as assigned by management
Process (Improvement/ Development/ Management/ Documentation)
- Consumers of process documentation
- Responsible for alerting team leads and managers for discrepancies
- May make recommendations for process improvement
Business Systems
- Develops knowledge of and learns business systems (e.g., Siebel , CSC, ECP) within the GSD
- Recognizes and escalates when standard processes are not functioning correctly
Qualifications:
- Previous experience with Customer Service;
- High School diploma;
- We are looking for a hands on person who is passionate about working with costumer and is willing to enhance their experience with Equinix;
- Undergraduate diploma or Currently enrolled in a University is a plus;
- Microsoft Office Intermediate;
- Fluency in Spanish and English is mandatory;
Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.
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