We are looking for a talented professional with passion for customer service to work with our luxury beauty clients and their online customer support. This will be a remote position, so you get to work from home - yet still be a part of the amazingly proficient and global BrandBastion team!
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We are a company specialized in brand protection and optimization on social media. As social media lives 24/7 we have team members in several different countries and schedules are organized so that we offer our services 24/7. We are a growth company offering a lot of opportunities and valuable learning experience for someone who is highly interested in social media, marketing and customer experience.

Your responsibilities:

• Identify and assess customers’ needs to achieve satisfaction

• Monitor and moderate public social media engagement

• Respond to comments and customer queries in a timely manner

• Engage the online community to increase positive interactions

• Attract potential customers by answering product and service questions and suggesting information about other products and services

• Build sustainable relationships and trust with customer accounts through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team targets

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

• Take the extra mile to engage customers

• Makes recommendations to the Project Lead by monitoring client accounts

• Prepares reports by collecting and analyzing customer information

Requirements:

If you’re interested in this role, you’ll need these skills or experiences:

• Bachelor’s degree (preferably Communication/ English language or similar)

• Excellent English skills (both written and spoken)

• Great attention to detail and high work moral

• Analytical thinking

• Flexible schedule: we provide 24/7 support for the customer

• Great problem solving skills

• Ability to work independently in a team environment (this is a remote position)

• Previous customer service and/or community management experience is considered an advantage

Benefits:

• Competitive compensation

• Great opportunities to learn and build your career

• Work with some of the world’s coolest and most innovative brands

For interested applicants, please send your resume in English.

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Job Type: Full-time

Experience:

• customer service (Preferred)