Content Moderation Office Manager
TikTok
Responsibilities
1. Manage the day-to-day operations for a large content moderation team and provide thought leadership to improve team performance and drive sustainable business progress. 2. Be responsible for the execution and optimization of standards for content review and meeting operational metrics of the moderation function. 3. Manage site level teams. Develop and evolve the hiring strategy for the site and organization. Build talent pool and bench. 4. Lead business reviews, analyze data and identify improvement plans for content review policy and product functions. 5. Deliver operational excellence and process improvement in all processing activities within the local site.
Qualifications
1. University level education: BA or above. 2. 8+ years experience within a business operations function, either within a business that has a content and community model or similar business operations that require a high degree of process alignment. 3. 5+ years people management experience; building and managing a sizable and high performing function. 4. Several years experience as a 'manager of managers' - an ability to coach and develop managers around you to support high performance and growth. 5. Able to articulate internet content safety and user growth subject matter (preferably from a trust and safety role/environment). 6. Passionate about internet entertainment/media space, mobile web video/content, and pop culture. 7. Ability to build relationships with cross-functional and cross-cultural partners, across geographies. 8. Advanced English and Fluent Portuguese
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